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I S P  G L O S S A R Y
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auto assistant
Last modified: Tuesday, May 06, 2008 

In private branch exchange (PBX) phone systems an auto assistant, also called an auto attendant or reception assistant is a feature of the system that distributes or forwards calls without requiring any human intervention. The auto assistant may also provide a company directory listing for inbound callers.

  Related Links

Enterprise VoIP Planet
The IT Manager's Guide to Voice over IP

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call agent

call controller

call detail record

call signaling

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