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call center suite Last modified: Friday, June 27, 2008
A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform. Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components.
Enterprise VoIP Planet The IT Manager's Guide to Voice over IP Webopedia's "Did You Know...?" Section Use this Webopedia knowledge section for an in-depth overview of specific technologies and occurrences in the areas of Computer Science, The Internet, and Computer Hardware and Software. Webopedia's Quick Reference Section Use this Webopedia reference section for information on common Internet and computer facts and occurrences.	Related Categories Telecommunications Related Terms call call agent call controller call detail record call signaling data center IVR voice mail