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deep dialing
Last modified: Thursday, August 20, 2009
A VoIP service that enables users to skip the
IVR (interactive voice response) menu of a company they
are dialing to navigate immediately to the person within the company they want
to talk to. Deep dialing was developed by Fonolo as a service to cut down on the
time and frustration involved in contacting large, complex organizations over
the phone. The deep-dialing process, according to Fonolo, is simple: You find the particular company
you want to contact on Fonolo's Web site, visually scan through the phone menu
and click on the appropriate link. Fonolo then dials the company, navigates the
phone system and calls your phone. You answer and are connected to
the desired point in the phone menu.
Fonolo Fonolo transcribes phone menus from many large companies, so you can scan them quickly.
Fonolo Opens Deep Dialing Service to Developer Community (PDF) Fonolo, the company that helps consumers call large companies with less frustration, is releasing an application programming interface (API) for its ground-breaking Deep Dialing service.
Fonolo's 'Deep Dialing' Ends the Nightmare of Calling Big Companies It's definitely not your grandfather's VoIP service. Fonolo, which entered a public beta testing phase last week, is designed to do one thing: cut down on the time and frustration involved in contacting large, complex organizations over the phone.
