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help desk Last modified: Wednesday, February 05, 2003
A department within a company that responds to user's technical questions. Most large software companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS, or fax. There is even help desk software that makes it easier for the people running the help desk to quickly find answers to common questions.
Coastal Technologies Home page for Coastal Technologies, makers of HELP!Desk customer service and technical support software. Help Desk Systems home page Provides information on help desk management, change management and sales management software from Help Desk Systems. The site also includes company information and news, case studies, and partner and dealer information. Web based customer support, problem resolution and call tracking Home page for Integral Solutions Corporation, developer of Web-based products for customer support, problem resolution, call tracking and information sharing. Help desk FAQ Contains overview information as well as specific sections on call tracking and problem resolution tools, consultants and outsourcing, freeware/shareware options, commercial products, third-party reviews of customer service software, and companies that provide ACD and VRU products. Help Desks and Help Desk Research Contains a report detailing the most comprehensive academic study of the field, as well as links to conference papers, publications, and related Web sites.	Related Categories Business Tools Documentation Related Terms Help